At NATHIYA GLOBAL, we strive to provide our customers with a seamless and enjoyable food ordering experience. However, we understand that there may be situations where you need to request a refund for your order. This refund policy outlines the terms and conditions for requesting refunds on orders placed through NATHIYA GLOBAL.

1. Eligibility for Refunds

Refunds may be granted in the following circumstances:

Order Cancellation: If you cancel your order before it has been confirmed by the restaurant, you may be eligible for a full refund.

Order Errors: If there is an error or discrepancy with your order, such as missing items, incorrect items, or food quality issues, you may be eligible for a refund or replacement, subject to verification by our customer support team.

2. Refund Process

To request a refund, please contact our customer support team at [Insert Contact Information] within [Insert Timeframe] of receiving your order. Please provide details of the issue, including your order number, the nature of the problem, and any relevant supporting documentation or evidence.

Once your refund request has been received, our customer support team will review the information provided and determine whether a refund is warranted. If approved, the refund will be processed back to the original payment method used for the order. Please note that it may take 1-2 days for the refund to appear in your account, depending on your bank or payment provider.

3. Non-Refundable Items

Certain items may not be eligible for refunds, including but not limited to:

Items that have been consumed or partially consumed.

Orders that have already been confirmed and prepared by the restaurant.

Orders that were not cancelled within the specified timeframe.

4. Refund Disputes

If you believe that a refund has been incorrectly denied or processed, you may request a review of the decision by contacting our customer support team. We will strive to resolve any disputes or issues in a fair and timely manner.

5. Changes to Refund Policy

NATHIYA GLOBAL reserves the right to modify or amend this refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting on this page. Your continued use of NATHIYA GLOBAL following any such changes constitutes your acceptance of the revised refund policy.

6. Contact Information

If you have any questions or concerns about our refund policy, please contact our customer support team at WhatsApp +91 9835404581 [Email:- care@nathiyaglobal.in]. We're here to help and ensure that you have a positive experience with NATHIYA GLOBAL.